Privacy Policy

Last updated: 09.03.2026

1. Introduction

Bright Paws Grooming ("we," "us," or "our") operates in the United States and provides pet grooming and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including when you:

• Visit our website or social media pages
• Book or receive grooming or related services
• Contact us by phone, email, or other channels

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Address (billing and/or service location)
• Email address
• Phone number
• Payment-related information (processed via secure third-party providers; we do not store full payment card numbers)

2.2 Pet Information

• Pet name
• Species, breed, age, and gender
• Medical conditions or allergies relevant to grooming
• Grooming preferences and service history

2.3 Usage and Technical Information When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time and date of visit, time spent on pages
• Referring website or source (if applicable)

2.4 Cookies and Similar Technologies We may use cookies and similar technologies to:

• Enable website functionality
• Remember your preferences
• Analyze website traffic and usage patterns You can control or disable cookies in your browser settings, but some features of the website may not function properly if you do so.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, scheduling, and managing grooming and related services
• Creating and maintaining your customer profile and your pet’s profile
• Processing payments and sending invoices or receipts
• Communicating with you about appointments, changes, reminders, and follow-ups
• Responding to your questions, requests, or customer service inquiries
• Sending you promotional communications, offers, or updates (where permitted by law and your preferences)
• Improving our services, website, and customer experience
• Maintaining security, preventing fraud, and enforcing our policies
• Complying with legal obligations and resolving disputes

4. Legal Bases for Processing (for reference)

Although we operate in the United States, the following general legal bases describe why we may process personal information:

• Your consent (e.g., to receive marketing communications)
• Performance of a contract (e.g., to provide grooming services you request)
• Compliance with legal obligations
• Our legitimate interests, such as improving and protecting our services

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

5.1 Service Providers We may share information with third-party vendors who perform services on our behalf, such as:

• Payment processors
• Booking and scheduling platforms
• Email, SMS, or marketing service providers
• IT support and hosting providers These third parties are authorized to use your information only as necessary to provide services to us.

5.2 Business Transfers If we are involved in a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to applicable law.

5.3 Legal Requirements and Protection We may disclose your information when we believe it is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect our rights, property, or safety, or that of our customers, employees, pets in our care, or the public
• Detect, prevent, or address fraud or security issues

6. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as reasonably necessary to:

• Provide requested services to you and your pet
• Maintain records of grooming history
• Comply with legal, tax, or regulatory requirements
• Resolve disputes and enforce our agreements When information is no longer needed, we will delete or anonymize it in accordance with applicable laws and our internal policies.

8. Your Choices and Rights

8.1 Access and Updates You may request access to the personal information we hold about you and ask that we correct or update inaccurate or incomplete information.

8.2 Marketing Communications You may opt out of receiving promotional emails or text messages by following the unsubscribe instructions in those messages or by contacting us directly. We may still send you non-promotional communications, such as appointment confirmations or service-related updates.

8.3 Cookies You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Children’s Privacy

Our services are directed to adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as reasonably possible.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, services, or platforms that are not controlled by Bright Paws Grooming. This Privacy Policy does not apply to those third parties. We recommend reviewing the privacy policies of any third-party sites or services you visit.

11. Regional Scope

Bright Paws Grooming primarily serves customers located in the United States. If you access our website or services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice as required by law. Your continued use of our services after any changes become effective signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Bright Paws Grooming Address: 888 Sarno Rd Melbourne, FL, 32935 United States Email: info@ricestick.com Phone: +13175829164

Please include sufficient information for us to identify you and respond to your request.